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FREQUENTLY ASKED QUESTIONS BY CLIENTS
What is catapult°?

catapult° is the made for music self-service promotional platform for indies. we empower independent artists, emerging talents, and independent labels to promote their music online and develop their audience through digital marketing strategies and promotional efforts. our platform is easy, simple and transparent - no deceptive schemes - and backed by a team of digital native music experts. catapult° is part of the ranked music group, a miami-based digital music marketing consultancy established by a multicultural team with a presence in the united states, latin america and europe

what is catapult°'s mission?

catapult° came to life with the commitment of democratization, ensuring that every musician can utilize our platform and enjoy the benefits of our streamlined music promotion platform. our platform is designed to be exceptionally user-friendly, even for those not well-versed in digital technology, without the use of technical jargon — recognizing that you don't need to be a marketing expert.

why catapult° and not other music promotion services?

catapult° is the ultimate music promotion platform, offering an all-in-one solution exclusively designed for the music industry. unlike fragmented services, catapult° provides 12 types of campaigns across all relevant platforms, including meta (facebook & instagram), tiktok, youtube, and spotify, while also enabling influencer marketing and playlisting campaigns — all tailored to fit the budget of independent artists and labels. powered by a team of digital marketing and tech experts with a deep music industry focus, catapult° combines cutting-edge technology with hands-on expertise to simplify the complex world of digital marketing. with its stress-free platform, real-time analytics, and integrated tools, catapult° eliminates the need for extra software, providing artists and labels with everything they need to manage and scale their promotional efforts seamlessly.

how does catapult° work?

begin by creating your artist profile on our platform. select your campaign goals, choose a package, define the campaign size, and set your preferences. our platform simplifies the process by showing estimated results upfront, so you know exactly what to expect. after you submit your campaign and complete the payment, you'll receive a confirmation email with your campaign summary. our team will then craft a tailored strategy based on your career stage, music genre, and target audience. once live, you'll receive another email with a link to your real-time campaign report. you can access your order, campaign details, ad, and report directly through your account.

what types of campaigns can i run with catapult°?

at catapult°, we simplify the process based on the different goals an artist might have during their journey. whether you want to get more plays, increase your visibility as an artist, collaborate with influencers to promote your music, engage and build your fanbase, or get your song playlisted, we've got you covered! based on your goal, we'll guide you, suggesting and providing various types of campaigns, platforms, and ad formats tailored to your specific needs for you to choose from. our campaigns include advertising (paid media) campaigns, influencer marketing campaigns, and playlisting campaigns, across digital platforms such as spotify, tiktok, instagram, and youtube.

what are advertising campaigns through catapult°?

advertising campaigns through catapult° involve creating and managing ads on major digital platforms such as instagram, tiktok, youtube, and spotify. catapult° handles every aspect of the process, including developing the media strategy, creating engaging assets, and setting up the campaigns on these platforms. catapult° provides real-time reports, allowing you to monitor the results and effectiveness of their campaigns seamlessly.

what is influencer marketing through catapult°?

influencer marketing campaigns with catapult° involve the platform acting as your agent to negotiate agreements with influencers, celebrities, or other third parties. these influencers will promote your sound or content in their posts, leveraging their reach and audience to enhance your visibility. catapult° carefully selects influencers to ensure the best match for your campaign goals. catapult° provides real-time reports, allowing you to monitor the results and effectiveness of their campaigns seamlessly.

what is playlisting promotion?

playlisting promotion through catapult° focuses on getting your songs placed on user-curated playlists across platforms like spotify. this service is designed to increase exposure by positioning your content in playlists that align with your target audience. catapult° facilitates these placements through our curators network that we trust, with a focus on curating placements that maximize engagement and discoverability.

how do I choose the packages and campaign size?

during the campaign setup process, you will be presented with various package sizes to choose from — opening act, mainstage, headliner, and icon — each with specific amounts and estimated results to ensure you know exactly what to expect from your campaign. we believe this approach simplifies the selection process for you, allowing you to rely on our expertise in a transparent and straightforward manner.

does catapult° guarantee the estimates?

no. it’s important to note that these are only estimates based on our benchmarks, and actual results can vary due to factors such as location, genre, and artist popularity. while we do not guarantee these results or metrics, the purpose of providing these estimates is to give you a realistic idea of what to expect based on your investment in each campaign. the only exception is our playlisting campaign, where we do guarantee a specific volume of streams.

when does my campaign go live?

for the advertising campaigns, we aim to launch your campaign within 24 hours of completing the setup and the payment is confirmed. for influencer marketing campaigns, the campaign officially starts when one of our creators posts your first video, which we aim to begin within 48 hours. once live, the post will be featured on the creator's profile. for playlisting campaigns, you will receive confirmation of playlist placements within 4 days, with full delivery of streams occurring over 30 to 60 days.

how does catapult° charge me?

you can choose between our free version or a subscription-based service. we charge an administration fee, which is a percentage of your total campaign budget. this fee is deducted before your campaign launches, and the remaining funds are allocated toward the campaign. by subscribing to our membership service, you'll gain access to exclusive benefits such as lifetime organic streaming data, advanced analytics, dedicated support, lower admin fees, and more!

what is a subscription service, and how does it work?

catapult° offers various subscription-based services tailored to artists, labels, and distributors, with automatically recurring payments for ongoing campaigns. these subscription plans provide access to a range of features, depending on the plan selected, including advanced analytics, lifetime streaming and social media data, the ability to manage multiple artist profiles under a single account, and reduced administrative fees. subscription members enjoy exclusive benefits that simplify campaign management and provide deeper insights into performance, empowering them to make informed decisions and maximize their promotional efforts. for further details on subscription options, refer to the pricing section on the catapult° website.

can i cancel my subscription?

yes. you can cancel your subscription anytime via your account settings or by contacting catapult° support.

do i need to create my campaign assets?

no. we will generate all the necessary assets for your campaign based on the type of campaign and platforms you choose.

in what countries can my campaign run?

you can choose to run your campaign in any country or combination of countries worldwide. catapult° will recommend a limit on the number of countries based on the package and campaign size you select, ensuring your campaign achieves maximum impact and effectiveness.

can I grow my audience with a small budget?

Absolutely! With a small budget and consistent investment, you can focus on audience development, grow your fanbase, expand your reach, and increase streams. Over time, this approach helps strengthen your presence in the digital space, ensuring more listeners discover and engage with your music.

where will my ads be shown?

the placement of your ads depends on your campaign objective, type, content, and ad format. your ads will be displayed on the platforms we currently support for advertising, influencer marketing campaigns, and playlisting, which include spotify, tiktok, instagram, and youtube.

where do users go after clicking on my ad?

the destination users are directed to depends on the campaign objective, type, content, and ad format. they may be taken to your song on spotify or other digital streaming platforms (dsps) such as apple music, amazon music, or deezer, or to your video on platforms like youtube or tiktok.

how can i see my campaign reports?

after your campaign goes live, you will receive the link to your real-time campaign report via email. additionally, you can access your account and navigate to the campaigns tab to view reports for all your active, ended, or requested campaigns.

i represent many artists. can i use catapult°?

yes, absolutely! catapult° offers various account profiles and plans tailored to different needs, whether you're a single artist or managing multiple artists. for those representing multiple artists, catapult° provides multi-artist accounts, allowing you to manage all your artists from a single account. additionally, you can invite members of your team to collaborate, streamlining your workflow and ensuring all campaigns are managed efficiently under one platform.

can i pause, cancel or refund my campaign?

after submitting your campaign request, our team will promptly begin crafting your campaign. please note that cancellations and pauses are not accepted, as payment is made to platforms running your ads. if, for any reason, your campaign is deemed ineligible to run, catapult° will issue a refund for the full amount paid for that campaign submission.

how do i contact the catapult° team?

you can reach us anytime at help@catapult°mymusic.com or through our help page. there, you can send us a message, access our faqs, or start a chat.

where is the catapult° office located?

we are based in the united states, with our headquarters located in miami. our customer service is exclusively available online, via email and chat.

can i obtain an invoice?

yes, an invoice will be sent to you via email once you submit a campaign request and your payment is approved.

Got more questions?